The Indian renewable energy sector may soon see the rollout of a centralized, AI-enabled grievance system known as the Solar Consumer Smart Dispute Redressal Portal (SC-SDRP 2026). According to sources familiar with early-stage discussions, the proposed portal aims to streamline solar-related complaints—including subsidy delays, net-metering approvals, installation quality issues, and faulty system claims—through a unified national platform.

This move comes as rooftop solar adoption reaches record levels under government schemes, creating a sharp rise in consumer queries and dispute cases across states.

Why an AI-Based Redressal Portal Is Needed

Recent consumer reports highlight multiple recurring issues:

• Subsidy processing delays under national and state programs
• Pending net-metering approvals and billing discrepancies
• Disputes over installation quality and component failures
• Lack of clarity on official complaint channels
• Inconsistent grievance resolution across DISCOM regions

Officials say that SC-SDRP 2026 will provide a single-window digital interface for all solar-related concerns.

Key Features Proposed for SC-SDRP 2026

• AI-based ticket triaging to route complaints to the right department
• Auto-generated timelines for resolution based on issue type
• Direct integration with DISCOM portals for net-metering cases
• Installer performance tracker linked to verified ID codes
• Status updates via SMS, WhatsApp, and email
• Digital evidence upload (photos, invoices, meter readings)
• Appeal mechanism for unresolved or delayed cases

The AI engine is expected to analyze complaint patterns and flag recurring issues at local levels.

Major Benefits for Solar Consumers

The system promises:

• Faster dispute resolution with defined timelines
• Transparent communication between DISCOMs, EPCs, and consumers
• Reduced manual intervention and paperwork
• Better accountability for installers and subsidy agencies
• Improved customer satisfaction and trust in rooftop solar programs

Pilot Launch Expected in 2026

The SC-SDRP framework may be tested first in states where complaint volumes are the highest, including:

• Uttar Pradesh
• Gujarat
• Maharashtra
• Rajasthan
• Tamil Nadu

A national rollout will depend on DISCOM digital readiness and integration with existing solar portals.

SolSetu will continue monitoring updates related to the proposed AI-based dispute redressal platform.