India is reviewing a proposal to create a nationwide Unified Solar Customer Grievance Redressal Portal in 2026 that would allow consumers to register complaints related to rooftop solar installations, inverter failures, net-metering delays, and after-sales service issues.

Sources told SolSetu that the portal would be linked to state DISCOM systems, installer databases, and inverter OEM support channels — making it the most comprehensive customer support platform ever launched for India’s solar sector.

Why a Unified Grievance Portal Is Needed

With rooftop solar installations rising sharply, so are complaints related to:

• Delayed net-metering approvals
• Inverter shutdowns and wiring issues
• Poor workmanship by untrained installers
• Slow warranty claim processing
• Unresponsive EPC companies

A centralized portal could significantly improve transparency and accountability.

Key Features Under Consideration

Draft proposals suggest the portal may include:

• Single-window complaint submission
• Tracking with ticket numbers
• DISCOM, OEM, and installer response integration
• Timelines for guaranteed resolution
• Escalation matrix for unresolved complaints
• Star-rating of installers based on complaint history
• AI-based categorization of issues

Consumers may also get automated notifications for every stage of complaint handling.

Expected Impact

If implemented, the system may:

• Reduce solar installation disputes
• Improve installer quality and reliability
• Speed up net-metering approvals
• Help DISCOMs resolve technical issues faster
• Boost consumer confidence in rooftop solar

Solar associations believe this platform could become a turning point for customer satisfaction in India’s rooftop market.

Rollout Timeline

The Unified Solar Grievance Portal may launch in late 2026, starting with pilot states before nationwide expansion.

SolSetu will continue monitoring this development and publish updates as MNRE finalizes the digital architecture.